Jonathan Chu Lo

Lead Solutions Engineer @ Shopify

I'm a Lead Solutions Engineer at Shopify, working with enterprise brands across Spain and Portugal. I help merchants navigate everything from platform architecture to API integrations — translating complex technical possibilities into real business outcomes.

I grew up in a Chinese household, studied Business in Montreal, and now call Barcelona home. I'm passionate about product design, co-founded a startup to help entrepreneurs find local suppliers, and I'm always tinkering — whether it's learning Mandarin, building side projects, or finding the best cafés in town.

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Experiences

Shopify Inc

Lead Solutions Engineer · Oct 2025 - Present

Sr Solutions Engineer · Apr 2025 - Oct 2025

Solutions Engineer · Oct 2023 - Mar 2025

Key Accounts Support Specialist · Sep 2021 - Sep 2023

Demonstrated exceptional technical expertise and leadership by providing top-notch platform, front-end, and API support to some of Shopify's largest and most prestigious merchants, including Skims and Glossier. Effectively communicated merchant feedback and feature requests to internal teams.

Wuwana

Founder and Web Designer · Aug 2020 - Jan 2021

Passion project to help aspiring entrepreneurs find local suppliers. Conducted UX research, scoped product features, and communicated requirements to developers across multiple time zones.

Doggy Bathroom

Operations Manager · Jan 2019 - Jul 2020

Launched the Kickstarter project and left with over CAD $20,000 monthly average revenue. Owned the development and launch of the new product line, and forged valuable relationships with shipping partners, negotiating rates to deliver an average of 20% savings on shipping labels.

Education

Juno College (Aug 2022 - Oct 2022)

A UX design bootcamp that taught me how to improve the usability, accessibility, and the enjoyment of the user experience.

I learned from some of the best designers in Canada right now.

Lucas V. Lazdins

UX Researcher at theScore

Nicole Banda

Lead Mentor, UX Design at Juno College

Alyssa Baybayan

Senior Product Designer at Spotify

We created case study for YYoga, a local Vancouver fitness studio, to improve the signup flow for first time users.

Universidad de Deusto (2020 - 2021)

Accelerated MBA — Earned a highly coveted full scholarship with the Wuwana Project, selected among thousands of applicants as one of only 25 projects chosen.

My interest in tech started with the Wuwana project. The objective was to help individuals find local suppliers.

The problem

Many suppliers do not have strong SEO strategies, making it difficult for them to rank high on search engines and attract potential customers. As a result, it can be difficult for aspiring entrepreneurs to find suppliers that offer the right products and services, at the right prices and with the right quality standards.

The idea

A modern directory that scrapes the online content of a brand and classify them for easy finding. The end goal was to create the Alibaba for the western world.

What we did

Conducted UX research and interviews with small merchants and key stakeholders from PME MTL and Made in Montreal.
Earned selection to participate in the Citizen Bootcamp 2021 cohort, a startup accelerator program funded by Citi Bank.
Developed a working prototype as a proof of concept.

Learn more

Concordia University (2016 - 2019)

Bachelor of Commerce
Major in Marketing, Minor in Finance. Graduate with distinction (Cum Laude).

Highlights

Access Centre for Students with Disabilities (2017 - 2019)

Volunteer tutor. Financial Math & Accounting

Universität Mannheim (2018)

Exchange semester. Behavioural Economics & German

Concordi'Art (2018)

Bridging the gap between art and business.

Relève Marketing (2017)

Increase conversion rate for Napa Autoparts

Awards & Recognition

Beta Gamma Sigma (2019): Recognition of the top 10% of students in the Business Faculty.

Dean's Honour List (2018): Recognition for outstanding students with a minimum annual GPA of 3.75.

Le Château Store Scholarship (2018): Single annual scholarship awarded to the top undergraduate student in Marketing.